We are committed to providing reliable service and customer satisfaction. Please read our return and refund policy carefully.

Non-Delivery of Parcel

If your parcel has not been delivered within 7 days after payment confirmation, please contact our customer support team. We will investigate the issue with the courier service. If the parcel is confirmed as lost or undelivered, we will offer either a replacement shipment or a full refund, based on your preference.

Missing Parcel

If your parcel is marked as delivered but you have not received it, you must notify us within 48 hours of the delivery status update. Once confirmed as missing after investigation, we will arrange a replacement or refund accordingly.

Missing Pills or Incomplete Orders

If your order arrives with missing pills or incorrect quantities, you must inform us within 24 hours of receiving the parcel, along with clear photos of the packaging and contents. After verification, we will send the missing items or issue a partial or full refund, depending on the situation.

Refund Processing

Approved refunds will be processed using the original payment method. Please allow 5–10 working days for the refund to reflect in your account, depending on your bank or payment provider.

Important Notes

• Refunds or replacements will not be issued for delays caused by incorrect delivery information provided by the customer.
• We are not responsible for delays caused by postal services, national holidays, or customs clearance, but we will assist you in tracking your order.
• Claims made outside the specified reporting timeframes may not be eligible for a refund or replacement.

Contact Us

For all return, refund, or delivery-related issues, please contact our customer support team with your order number and relevant details.